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# How to cancel a request

Cancelling a request in Collect will **deactivate the client’s portal** and **stop all automated email follow-ups**. This is useful if a request is no longer needed or was sent by mistake.

There are several ways to cancel a request — either individually or in bulk.

## Cancelling multiple requests

To cancel several requests at once:
1. Go to the **campaign dashboard**    
2. Use the checkboxes on the left side of the request list to **select one or more requests**    
3. Once selected, a submenu will appear at the top    
4. Click the **Change status** button (flag icon)    
5. In the status menu that appears, scroll down and select **Cancel request**    
6. Confirm by clicking **Change status** in the bottom-right of the popup

This will deactivate all selected portals and stop further communication to those clients.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/cancelrequestslist_12278o3.jpg)
## Cancelling a single request

You have two options for cancelling an individual request:

### Option 1: From the campaign list view
1. In the campaign dashboard, locate the request you want to cancel    
2. Click the **three dots icon** on the right side of the request row    
3. Select **Cancel** from the dropdown    
4. Confirm by clicking **Yes, cancel it!** in the confirmation popup

### Option 2: From the request detail view
1. Open the specific request    
2. Click **Actions** (top-right)    
3. Select **Change status** from the dropdown    
4. Scroll down and choose **Canceled**    
5. Confirm by clicking **Change status** in the popup

You can also click directly on the status of the request.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/change-status-details_1oiaylf.jpg)
Once a request is canceled:
* The portal becomes inaccessible to the recipient    
* All automated reminders and follow-up emails are stopped

| Need to restart a canceled request? You’ll need to resend it or duplicate it as a new one.