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# How to change a due date

In Collect, you can assign or modify the **due date** for a request at three different stages:
1. During **campaign setup**    
2. While **sending the request**    
3. **After the request has been sent**

Here’s how each option works:

## 1. Set the due date during campaign creation

When creating a campaign, you’ll define the due date in the **Follow-up** step (step 2).
* By default, the due date is set to **7 days after the request is sent**    
* You can choose a **specific date** by selecting it from the calendar    
* Or, you can choose **"No due date"** if you don’t want to enforce a deadline

This sets the default due date for all requests sent using this campaign.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/due-date-campaign_ojr4vb.jpg)
## 2. Change the due date while sending a request

You can adjust the due date right before sending a request.

Here’s how:

1. Click **Send request**    
2. Select your campaign    
3. In the request setup panel, locate the **Due date** section    
4. Click **Change** to open the calendar picker

From here:
* Select your preferred due date and click **Change due date**    
* Or click **No due date** (bottom-left of the popup) if you want to remove the deadline

This allows you to override the campaign’s default due date for this specific request.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/duedate-new-request_ver4qr.jpg)

## 3. Modify the due date after a request has been sent

If a request is already live, you can still update its due date using one of two methods:

### a) From the campaign view list

1. Go to the campaign dashboard    
2. Select the checkbox next to the request    
3. Click the **Change due date** icon (alarm clock) in the top menu    
4. Choose the new date in the popup calendar    
5. Click **Change due date** to confirm

You can also choose **No due date** if needed.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/change-duedate-list_1wcbv8r.jpg)

### b) From the request detail view

1. Open the specific request    
2. Click **Actions** (top right)    
3. Select **Change due date** from the dropdown    
4. Choose your new date from the calendar    
5. Click **Change due date** to apply the update

* *You can also click on the due date directly.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/change-duedate-details_xtu405.jpg)

Updating the due date helps keep your clients on track — while giving you the flexibility to adjust deadlines as needed.