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# How to customise your Collect portal

You can customise the look and feel of your Collect portal in two main ways:

1. **During campaign creation** – update key content like headlines and side notes    
2. **Through Brandings** – apply your logo, colours, language, and default text across campaigns

Both options help you tailor the client experience to match your brand and tone.

## Customising during campaign creation

When you create a new campaign, you can define certain elements of the portal that are specific to that campaign — such as the **headline** (1) and **side note** (2).

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/headline-sidebar_1f7sggq.jpg)

### Add a headline

In the **Configuration** step of the campaign editor, you’ll find the **Headline** field.
* This headline appears in the **sidebar of the portal**, and on the **left side of the screen on desktop**.    
* It’s often used to display a friendly greeting or personalised message.    
* You can insert **variables** (e.g., client name, company name) using the variable picker on the left of the text field. 
* Click on the dropdown to choose a variable   
* Then click **“Add this variable”** to insert it    
* When the portal is live, these variables will be automatically filled in with your client’s information.

**Example:**  
`Welcome, {contact_firstName}!`

### Add a side note

Just below the headline, you can add a **side note** — a short line of supporting text that’s also displayed in the sidebar.

Use this for:
* Helpful instructions    
* Contact information    
* A personal touch to guide the client

Variables can be added in the same way as in the headline, using the **“Add a variable”** button.

**Example:**  
`Let us know if you have any questions at support@yourcompany.com`

## Customising your portal using Brandings

**Brandings** allow you to set up a fully customised look for your portal — including logo, colour palette, language, and default text labels.

This is the best way to ensure your portal looks consistent across all campaigns.

### How to access and edit Brandings:

1. Click on your **user name** in the top-right corner of the screen    
2. Select **Settings** from the dropdown    
3. In the left-hand sidebar, go to **Brandings**    
4. You’ll see a list of your branding themes — click **Edit** on the one you want to customise

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/9/2/b792c5fa3ea2e00/edit-branding_ccg54o.jpg)

### What you can customise in a branding:

* **Logo** – Displayed on the portal header and in notification emails    
* **Primary colour** – Choose via the colour wheel or enter a HEX code    
* **Language** – Set the language of your portal interface    
* **Text elements** – Edit system messages, button labels, and instruction text

Once you’ve made your changes, click **Save Branding** at the bottom of the page.

Brandings can be reused across multiple campaigns, helping you maintain a consistent and branded client experience at scale.